The Practice considers aggressive behaviours to be any personal, abusive
and/or aggressive comments cursing and/or swearing, physical contact and/or aggressive gestures.

The Practice will request the removal of any patient from the practice list who is aggressive or abusive towards a doctor, member of staff, other patient or who damages property.

All instances of actual physical abuse on any doctor or member of staff, by a patient or their relative will be reported to the police as an assault.