Computerisation

The practice is fully computerised with information with information being held about our patients on our system. This provides a reference point for our doctors and helps us provide the best possible care for you. This information is covered under the Data Protection Act. More information can be found at www.show.scot.nhs.uk/confidentiality

Telephone System

Patient surveys, which have been done over the last few years, have shown that at times it can be difficult to get through to the surgery by telephone. In response to this we introduced an automated attendant, which will allow you to select the department you require. However we do advise you where possible not to call early in the morning unless your call is urgent.

The options given when calling are:

If you only wish to cancel an appointment you are welcome to do this via the online form

What we offer

Your doctor will find the best way of making you well. You will not always need medication so please do not expect a prescription on every visit. Minor illnesses can be treated in the surgery, however if your doctor considers that you need specialist advice or treatment you may be referred to a hospital. As illness can strike at any time, sometimes the demand for the doctors’ time is much higher than usual and there is no way of predicting this. We do try and respond to fluctuations in illness on demand but inevitably there are times when waiting times for appointments are longer.

Information about You

It is important to us that any information we hold about you is as up to date as possible.

Non-Clinical: please click here to change your:

• Phone number (it may also be helpful to us if you provided us with a contact number as well as a home telephone number)
• Address – if still in this area.
• Name if you have recently married.

Clinical:

• Blood Pressure - click here to download our BP leaflet
  Guidelines from Lothian Health board advise that patients over the age of 45 have their blood pressure checked once every 5 years. If you have not had this done you can make an appointment with the practice nurse to do so.
• Peak Flow
  If you are receiving asthmatic medication we need to have recorded, in your records, a peak flow reading at least once a year. If you do not have a peak flow meter to enable you to give us a reading please ask at reception and staff will be happy to provide you with one.
• Other Information about You
  When you first joined the practice, the questionnaire you completed asked for some information about you. The information you gave us may well have changed now. In order that we can update this information please click here

Services available

All GP practices are contracted to provide ‘essential services’, that is basic treatment of ill people. We also provide the following ‘additional services’.

• Child health surveillance and routine immunisation of children and together with the Health Visiting Team.
• Contraceptive service including intra-uterine contraceptive device (coil) fitting. Other specialised services are available at The Family Planning Clinic Dean terrace Edinburgh.
• Maternity services in the antenatal and postnatal period, together with the midwives.
• Immunisation for adults in relation to travel. Click here for more information on our travel clinic.
• Cervical smears
• Freezing of warts and other small skin lesions

We also offer the following services.

• An annual flu vaccination programme to protect the elderly and at risk.
• Regular monitoring of patients on certain long term medication.
• Annual comprehensive reviews for patients with heart disease.
• Annual comprehensive review for patients with diabetes: this includes appointments with the dietician and podiatrist.
• Minor injuries service treating minor ailments such as minor burns and scalds, minor trauma to hands limbs and feet, removal of foreign bodies from ears, nose and eyes. Please note that over lunchtimes there may not be a nurse / GP in the building. In this case you may be asked to wit or advised to attend A&E.
• Minor operations

Private Non NHS Examinations

A number of examinations and reports such as holiday cancellation forms, private prescriptions, pre employment medicals etc. are not covered by our contract with the NHS. These are done privately and a fee is payable.

The reception staff will make the patient aware of the fee payable prior to the service being provided.

Please click here for a list of our Non NHS Fees.