Administration and Clerical Staff
(click on name for more information)

Practice Manager Pauline Melville

Reception Manager Elizabeth Deane

Mrs Melville is responsible for the management and administration of the practice. She would be happy to here your views and suggestions about the service provided by the practice team. A team of around twenty staff carry out the administration and reception duties required in the organisation of the practice. The reception team headed by Elizabeth Deane are here to help and support patients and will do their best for you where they can.

General Practice Registrar

2010/11

Dr Babet Bock

Doctors wishing to enter general practice are required to work as a Registrar for a period of one year. This follows several years of hospital experience and our Registrars are fully qualified. This practice is approved for Registrar training and it is usual for us to have a Registrar working with us.

During this year the Registrar will video record some of his/her consultations to help the doctor improve the way he/she consults. This video is only of the patient and the doctor talking together. Intimate examinations will not be recorded and the camera will be switched off at any time the patient requests. All video recordings are carried out according to guidelines issued by the General Medical Council. It will only be used to assess the doctor.

The tape will be securely stored and is subject to the same degree of confidentiality as medical records. The tape will be erased as soon as practicable and in any event within three years. The security and confidentiality of the video are the responsibility of the doctor.

Patients will be informed at the time of booking their appointment that videotaping is planned for that surgery. On arrival for the appointment a signed consent form is required before the videotaping can take place.

PRACTICE NURSES

Susan Tooley RGN
Sarah Ross RGN
Jenny Yuill RGN
Michelle McArthur RGN

Our nurses are in attendance Monday to Friday and see patients in booked appointment times. They attend to dressings, removal of sutures, blood pressure checks, HRT monitoring, ear syringing, minor accidents, etc. They perform investigative procedures such as blood and urine tests and cardiographs requested by the doctors. Our nurses also offer travel vaccinations and advice and run clinics for asthma, diabetes, smoking cessation, heart disease, minor surgery, bladder assessment and a wart and verucca clinic is also held each week.

Click on any of the above links to access more information on each clinic.

Healthcare Assistants / Phlebotomists

Kate Ingram, Marion Bennett, Marjory Gibson and Gill Orr

Some of our staff have been trained as Healthcare Assistants and can take bloods to send to the labs for testing, take blood pressure readings and run new patient registration clinics.

If you have not had your blood pressure taken in the last 5 years please phone and make an appointment with one of our Health Care Assistants.