Our Responsibility to You:

• We are committed to providing to you the best possible service
• We will endeavour to treat you with courtesy and respect
• You have the right to confidentiality
• We will provide emergency consultations in relevant circumstances
• We will try to ensure that you are seen on time, however some consultations take longer than others and we have no advanced warning. If there is a patient with an emergency or serious problem we will give them priority
• On the occasions when the surgeries are running late, we will provide you with an explanation
• We will process your repeat medication within 48 hours (excluding weekends/holidays)
• We have the right to remove patients from our list if they ignore their responsibilities to us and other patients

Your Responsibility to Us:

• We ask that you treat all the practice staff with courtesy and respect
• We ask that you use the service as efficiently as possible
• We ask you to be patient if the surgeries are running late
• We ask that you do not abuse the service by using the emergency service for non-urgent matters
• We ask that you show respect to other surgery users and the surgery premises
• Please feel free to contact our Practice Manager with any complaints or suggestions you may have regarding our practice